Refund policy

RETURNS

30-Day Return Policy starts from the day you receive your order, to request a return.  To be eligible for a return, your item must be in the same condition that you received it unused, and its original packaging.  You'll also need to include proof of purchase email receipt.

Note: We reserve the right to decline return requests if patterns of abuse, such as frequent returns or use of items before returning, are detected.

To start a return, you can contact us at allurebyjb@allurebyjb-llc.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your return.  Unauthorized returns, or returns sent without prior approval, will not be processed.

You can always contact us for any return questions at allurebyjb@allurebyjb-llc.com.

DAMAGES & ISSUES

Please inspect your order upon receipt and contact us within 5 days if the item is damaged, or if you receive the wrong item, so we can evaluate and address the issue promptly.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.  Refunds will only be issued to the original payment method used during the purchase.  Please remember it can take some time for your bank or credit card company to process and post the refund too.